Improve Your Operations and Increase Profit with our Practical Solutions

A major Russian mining company sought our expertise to enhance production capacity without new investments. Our approach involved:

1. Process Improvement: We analyzed process to define 1 key area for improvement and defined 15 initiatives to increase efficiency without investment.
2. Employee Training: We trained their employees to understand and implement these process improvements independently.

By focusing on refining what was already in place and empowering their workforce, we achieved 10% improvements in 6 months without additional capital expenditure. This approach ensures sustainable growth and self-sufficiency for the future.

We undertook a service quality improvement project for a major postal service company in Ukraine, achieving the following results:

• On-Time Delivery: Improved from 96% to 99%
• Claims Reduction: Decreased by 40%
• Personnel Efficiency: Increased by 15-30%
• Customer Retention: Reduced churn from 6% to 2% per month
• 5S Implementation: Applied in 18 sorting centers and 93 depots

Our practical approach focused on optimizing operations and training staff, leading to significant enhancements in service quality and operational efficiency.

We were tasked with improving the maintenance and repair process for a major Russian retail company with over 1000 supermarkets, facing an 8-day delay in fixing equipment.
Approach:

• Process Review: Analyzed existing maintenance and repair workflows.
• Stakeholder Engagement: Discussed issues with outsourced service providers.
• Process Redesign: Suggested a new process aiming to reduce the time to fix equipment from 8 days to 2 days.

Outcome:

• Achieved this improvement within 6 months, significantly enhancing operational efficiency and reducing downtime.