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Diagnostic Phase
a clear view of where losses occur (3 days)
Day 1 – Problem Identification
- Collecting data on quality, occupancy, and operating costs
- Clarifying key operational challenges across departments
- Understanding guest experience and dissatisfaction points
Day 2 – Analysis
- Cost and process time analysis
- On-site observation of real work conditions
- Mapping the service flow (check-in → stay → check-out)
Day 3 – Project Selection
- Prioritizing improvements by impact and effort
- Defining 4–6 high-value projects
- Preparing A3 summaries (problem, goal, root cause, ideas, team)
Step 2: Project Implementation
Selected client teams implement the highest priority projects with support
1. Observation (1–2 weeks)
Detailed time measurements, staff movement analysis, spaghetti diagram, flow mapping.
2. Root Cause Analysis (1–2 weeks)
Ishikawa diagram, Pareto, 5 Whys — identifying true root causes.
3. Improvement Implementation (2–4 weeks)
Process balancing, 5S, SMED for faster changeovers, creating Standard Operating Procedures.
4. Sustainability (2–4 weeks)
Visual management, problem-solving routines, daily team meetings, performance tracking.
What your hotel gains with Lean
Lean delivers fast, measurable, and sustainable improvements within the first weeks.
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Process time reduced by up to 15% -
Operating costs reduced by up to 18% -
Occupancy increased by up to 5% -
Average daily rate increased by 5% -
ROI: 5–20× return on investment
Evgenii Ledenev - trainer
MBA, Lean 6 Sigma Black Belt, ex-Accenture consultant
- Business Improvement Expert: Over 20 years of experience in enhancing operations for 85+ companies with practical, straightforward solutions.
- Trainer. Trained over 3000 practitioners and designed six training programs which have been used to train more than 50 000 people
- Proven Results. Achieved 10-50% improvements in efficiency and profitability.